Feedback and Complaints
NextPath encourages our clients and families to provide feedback, including suggestions, compliments and complaints, so that we can update and improve our service. NextPath treats complaints seriously, sensitively, and in a timely manner, having due regard for procedural fairness, confidentiality and privacy. We are committed to resolving the matter for the person or people concerned where practicable. All feedback and complaints are treated with confidentiality and stored subject to applicable privacy laws.